1907 McPhillips (216) 481-1400Call

Terms of Use

Effective October 11, 2026

These terms cover your use of mcp1907.com and, if you have one, your customer account. By using the site you agree to them. If you don't agree, please don't use the site; you can always reach us by phone at (216) 481-1400.

1. Who we are

This website is run by McPhillips Plumbing, Heating, & Air Conditioning Company, doing business as McPhillips Plumbing, Heating & Air Conditioning ("McPhillips", "we", "us"). We are at 16115 Waterloo Road, Cleveland, Ohio 44110, and hold Ohio license 47466.

2. Using the site

You may use the site to learn about our services, ask for service, schedule maintenance, sign up for offers, and manage your account.

The site is not for emergencies. If you smell gas, leave the building and call your gas company or 911. For a burst pipe, no heat in freezing weather, or anything else that can't wait, call us at (216) 481-1400 instead of using a form.

3. Service requests and scheduling

A request or a maintenance booking made on the site is a request, not a confirmed appointment. It is confirmed when our office contacts you or the visit shows in your account. We may need to change a date or an arrival window, and we will tell you if we do.

Sending a request does not create a contract for work and does not set a price. The work itself, its price and any warranty are covered by the estimate, work order or invoice we give you for that job. If those documents and these terms disagree about the work, those documents win.

A written quote from us holds its price for 30 days. It becomes a contract only when you have signed it and McPhillips has approved it, as the quote itself says.

Please give accurate information. We rely on the name, address, phone number and description you send to prepare for the visit.

4. Your account

Accounts are offered by invitation while this feature is in beta. Features may change, and we may end the beta.

  • You must be at least 18 and the customer, or someone the customer has allowed to act for them.
  • Keep your password to yourself. Choose one you don't use elsewhere.
  • You are responsible for what is done through your account. If you think someone else has used it, tell us right away and change your password.
  • We can never see your password. If you are locked out, call the office and we will send you a link to choose a new one.
  • Keep your contact details current so that we can reach you about visits and invoices.

We may suspend or close an account that is misused, that puts other customers or our systems at risk, or that belongs to someone who is no longer a customer.

5. Offers, email and text messages

If you sign up for offers, we will email you about specials and seasonal services. You can leave the list at any time by using the unsubscribe link in any email or by contacting us.

Each offer says what it covers and when it ends, and those details are the offer. An offer shown on the site can be changed or withdrawn before you book.

If you have an account, we will also send service messages about it, such as sign-in links and visit confirmations. Those are part of the service and are not marketing.

Text messages. If you choose text messages in your account, we will text the mobile number you give us about your visits and invoices: confirmations, reminders and updates. How many you get depends on your service. Message and data rates may apply. Reply STOP to end texts at any time, or HELP for help. Choosing texts is optional and is never a condition of buying anything from us. We don't send marketing by text.

6. What you send us

When you send us a description, photos or other details, you give us permission to use them to quote, schedule and carry out your service and to keep them with your customer record.

  • Send only things you have the right to share. Please keep other people, and anything private, out of your photos.
  • We will not post your photos on our website or use them in advertising without asking you first.
  • Don't send card numbers, passwords or other sensitive information through a request form.

7. Fair use

Please don't misuse the site. That includes:

  • sending false requests, or requests in someone else's name without their permission;
  • trying to get into an account or a part of the site that isn't yours;
  • using programs to copy the site in bulk, flood it with traffic, or get around its limits;
  • uploading anything unlawful, harmful or unrelated to a service request.

We may block access to protect our customers and our systems.

8. Our name and content

The McPhillips name, the 1907 logo, and the text and photos on this site belong to us or are used with permission. You may view and share pages for personal use. Please ask before using our name, logo or photos for anything else.

9. What the site is and isn't

We work to keep the site accurate and available, but it is provided as it is. Pages may contain mistakes, the site may be down at times, and the schedule shown online may not match the office's until we confirm.

Information on the site is general. It is not advice about your particular equipment or building, and it is not a substitute for having a licensed technician look at the problem. Work on gas, electrical, refrigerant and plumbing systems can be dangerous; please don't attempt repairs based on what you read here.

Links to other websites, such as maps, are there for convenience. We don't control those sites.

10. Limits on our responsibility

These limits are about the website and your account. They do not reduce our responsibility for the service work we do, which is covered by your estimate, work order, invoice and any warranty.

To the extent the law allows, we are not responsible for losses that come from using the website, from the website being unavailable, or from relying on general information on it. That includes lost time, lost data, and indirect losses.

Nothing in these terms limits responsibility that the law does not allow us to limit.

11. Changes to these terms

We may update these terms as the site changes. The date at the top shows the current version. If a change matters to account holders, we will tell you by email or when you next sign in, and ask you to agree again where the law requires it.

12. Closing your account

You can close your account at any time by contacting us. Closing an account ends your online access. It does not cancel booked visits or money owed, and we keep the business records described in our Privacy Policy.

13. Ohio law

These terms are governed by the laws of the State of Ohio. Any dispute about the website or your account will be heard in the state or federal courts serving Cuyahoga County, Ohio.

14. Contact us